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How to have the "ugly" performance conversation

Do you remember something called the ‘Bell Curve’ from your school days? When applied to work performance, it basically means that most people (68%) are in the middle and have average quality of work while 16% are high performers and naturally the other...

Make them weep!

You might be surprised to hear that I advise my clients to make their teams cry. As often as possible. That’s right, what I want for everyone is to actually experience what I have in giving the right kind of unexpected and well deserved acknowledgement to a member of...