How Customers Decide to Buy

As you give it your all and make your pitch to your customer, your customer is also busy thinking about a couple of things. These are: 1. Do I want to do business with this person? Who is this person, really? Do I trust him? Do I like her? 2. Do I want to do business...

My teacher Oprah

I saw Oprah live for the first time in my life this week in Toronto. Bucket list anyone? People (mostly women) were lined up for blocks and blocks. Parking lots around the venue were full. The radio was talking about the traffic jams caused by the event. Once I got...

Niche-Phobia getting you down?

 Experiencing High Anxiety when you think about picking a Niche? What exactly is Niche-Phobia, you ask? It’s when you start sweating from every orifice once someone tells you that to get more clients, you need to market to one specific client group (e.g. overworked IT...

How to have the "ugly" performance conversation

Do you remember something called the ‘Bell Curve’ from your school days? When applied to work performance, it basically means that most people (68%) are in the middle and have average quality of work while 16% are high performers and naturally the other...