How to Break Bad News to Clients
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Business, Chala, Chat, client, Consulting, Entrepreneur, Games, Instant Messaging, Jabber, MUDs, Online, Small business, small business growth
Giving bad news to anyone sucks but to a client for a growing small business who holds your pay cheque and referrals in their hands, it could be downright scary. My fave marketing guru Sam Horne says the best way to handle a screwup is to ride A-train: Acknowledge, Apologize and Act. So it’s about… continue reading »
