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Etiquette Out-performs Sales Techniques

Who knew manners mattered more than any other sales technique known to man or woman kind? Read on to this story which illustrates something that is so common nowadays that I’d like all those reading the article to take a second look at how their manners...

Niche-Phobia getting you down?

 Experiencing High Anxiety when you think about picking a Niche? What exactly is Niche-Phobia, you ask? It’s when you start sweating from every orifice once someone tells you that to get more clients, you need to market to one specific client group (e.g. overworked IT...

How to have the "ugly" performance conversation

Do you remember something called the ‘Bell Curve’ from your school days? When applied to work performance, it basically means that most people (68%) are in the middle and have average quality of work while 16% are high performers and naturally the other...

Change the way you talk, change your results

My client Gerry thinks he’s unappreciated at work. The truth of the matter is that his boss just isn’t very good at communicating his praises to him. Angela is calling a divorce lawyer this week–her husband won’t talk about their problems. John and Dave work in...